
Services & Support
As a solutions provider and competent partner in your industry, we offer a wide range of individual services in terms of Services & Support. With them, you get the most out of your investment. Since we offer hardware, software, services and support from a single source, you have only one contact person and can always rely on the fast and efficient support you currently need
For your tailor-made overall solution we offer you the right services at every stage and in every situation. Rely on our specialists' high level expertise and an extensive global network. Our specialists are available to you as needed, either in person on site or via the latest digital service tools. Prompt, reliable, efficient and at predictable costs.
From planning to quality assurance - with our Services & Support, your Bizerba solutions are in best hands.
Installation and start-up
Bizerba offers you all services from a single source needed for a smooth, legally compliant start of your production. From set-up and adjustment to integration and functional check - you choose at which stage you need support.
During installation, we hand over your new ready-to-use system including all necessary tests and set-up. As part of our installation & start-up, operators receive machine-specific instructions and explanations concerning safety functions and warnings. To ensure that you can use your new solution efficiently and operate it securely, we make sure that your employees get to know the entire scope of services and can make the best possible use of it.
With our start-up service we also customize and take care of integrations and configurations. This is how you reliably make sure that your production can start on time and your requirements are met. Once our start-up service has integrated a new system into a production, further optimization potential often becomes apparent. As part of our production support, a Bizerba specialist will therefore remain on site for some time after production start if desired.


Quality, security and conformity
If requested, our specialists deliver all-round service and provide competent consulting on all issues - even internationally. Regular calibration ensures safe production processes and less rejects. The shorter the calibration cycles, the easier production sequences can be tracked if problems arise from incorrect weighing.
- Overview and consutling: Comprehensive consulting on mandatory country-specific requirements.
- Procedural consulting: We can help you select a procedure that best fits your needs.
- Monitoring: We monitor your calibration dates and take over management and execution of the process.
- Calibration in accordance with ISO 9000:2015: Checking of your scale with a conformity statement usually meets traceability requirements.
- DAkkS-accredited calibration: Particularly important for analytical, precision and high-load scales in production or research.
Maintenance and repair
Our maintenance and repair concepts reliably ensure proper functioning of your systems at affordable, predictable costs. Contract models are based on many years of experience in your industry. They are customized to your individual needs. You obtain a cost-effective solution which meets your requirements.
Our Remote Support offers you fast, competent support via telephone, remote maintenance, remote device monitoring & device management or by means of the Bizerba Augmented Services: Preventive and reactive remote support is a fast, efficient method for preventive performance assurance and quick troubleshooting without long scheduling and travel costs.
Our efficient spare parts logistics ensure that genuine Bizerba spare parts reach you quickly and reliably. The perfectly matching components and services support you in optimally protecting your systems and guaranteeing their long-term performance.
